Why Is My Wireless Keyboard Not Working

Why Is My Wireless Keyboard Not Working?

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Wireless computer peripherals connect with your PC via either RF (radio frequency) or Bluetooth technology, but sometimes may experience issues that may affect their overall performance causing you to ask why your wireless keyboard isn’t working.

When working properly, this range of wireless devices add a whole lot of convenience when performing everyday computing tasks, most notably because they can be operated from anywhere in the room without being tied down with pesky wires.

Since there are several brands and their respective models of wireless keyboards and mice available, and each manufacturer’s user instructions do vary slightly, the first thing to do when you’re having trouble with your wireless device is to refer to the troubleshooting tips in the user guide. So, if you’re asking yourself, ‘’why is my wireless keyboard not working’’, then read further to find out more.

Common Wireless Keyboard and Mice Troubleshooting Tips

If you can’t get a hold of the owner’s manual that came with the device or you’ve got two wireless devices from different manufacturers, here are some basic, common troubleshooting steps that could very well fix the issue.

Check the batteries

Unlike wired peripherals that source their power from the computer’s USB port, wireless devices are powered by rechargeable or non-rechargeable batteries. One of the reasons your wireless keyboard may not be working, or not working as it’s supposed to, i.e. lag in connectivity etc., is low battery power or an improper battery installation.

Wireless devices are generally appointed with a red light at the bottom or a power indicator light that displays their power status. If your keyboard or its wireless receiver is equipped with a power status indicator, but it isn’t turned on, great chances are that the batteries may be too weak or not properly installed.

In order to weed out the low battery or batteries not installed properly issue, remove the batteries and replace them with new or fully charged ones, and in the direction indicated on the battery compartment lid. If the batteries were the cause of the wireless mouse or keyboard not working issue, but you’re still experiencing intermittent problems, make sure you’re using them on flat, smooth surface that isn’t too shiny or reflective.

Test the devices on another computer

Sometimes the reason why your wireless keyboard or mouse is not working may be due to an issue with the computer they are connected to. Connect the peripherals with another computer to see if you encounter the same issues. Before you do so however, it is important to ensure that the PC you’re connecting them with has the latest wireless keyboard or mouse drivers installed.

Resync the wireless keyboard with the USB receiver

Radio frequency-enabled wireless keyboards and mice connect with to a receiver plugged into one of the USB ports on your computer. The USB receiver may get out of sync at times, and pairing them once again will refresh the connections and hopefully resolve the issue of your wireless keyboard not working.

Re-pairing your wireless keyboard with its receiver is easy, and can be done with either the ‘connect’ button on the receiver and waiting for the onsite button to begin flashing, and then pressing the ‘connect’ button on the keyboard to pair the two devices together. If your USB receiver doesn’t have a connect button, refer to your owner’s manual to pair the two devices.

Update drivers

Drivers are basically a type of software that let the PC communicate with the hardware. When the drivers for the wireless keyboard aren’t installed, aren’t properly installed or not updated to their latest version, the peripheral may not work like it’s supposed to.

Before initiating the update process, it is a good idea to run the hardware and devices troubleshooter in Windows. Next, try updating the device driver using Windows Update by typing ‘check for updates’ in the search box located in the taskbar, and then selecting ‘Check for Updates’ from the list of results.

If the Windows Update didn’t resolve the issue of your wireless keyboard not working, you can try updating the drivers manually. Start by typing ‘device manager’ in the taskbar, then select ‘Device Manager’ from the search results, find the device you wish to update (in this case the wireless keyboard), then double-click on the device name, click the driver tab, and lastly ‘Update Driver’ and follow the instructions.

Why Isn’t My Bluetooth Wireless Keyboard Working?

Apart from the aforementioned troubleshooting steps for a wireless keyboard not working, there are a few more steps to try when dealing with Bluetooth-powered wireless keyboards. The first thing is ensure that Bluetooth on your laptop or PC is turned on.

Next, refresh the wireless connection to your Bluetooth device by opening the Bluetooth module on your computer and searching for nearby devices. You should now see the name of your wireless keyboard on your screen, from where you select it and then pair it with the PC.

If you’re experiencing a lag between the Bluetooth wireless keyboard and your desktop or PC, it is worth noting that Bluetooth computer peripherals generally go into hibernation after 10-12 minutes of inactivity in an effort to save battery life. Once out of hibernation mode, the Bluetooth wireless keyboard can take a few minutes to reconnect with the Bluetooth module on your computer, resulting in lag between the two devices.

Final Thoughts

Wireless keyboards and mice offer the convenience of working without being wired, and from a farther distance away from your PC or laptop. However, owing to a few issues, the wireless keyboard may not work at its best or may not work at all. The root cause of the issue in most cases is a failed connection between the keyboard and PC, which can either be the USB receiver or Bluetooth configuration.

Although the troubleshooting steps could very well resolve the issue, it is wise to refer to your wireless keyboard’s owner’s manual for installation and troubleshooting steps given that setup procedures can vary across manufacturers. If that still does not resolve the issue, get in touch with the manufacturer directly, because chances are that the device may be damaged and might need replacement.

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